incorrectly Entered Information

-Incorrect name: please ensure you enter the first and last name of the card account holder, exactly as it appears on the card, and that you enter it in the Name on Card field. 

-Incorrect CVC codeplease ensure you’re only entering numbers and that the code is correct, as listed on the back of the card.

-Incorrect postal code or code is not applicable: if your payment failure states it is due to a zip code or postal code error, please contact your bank to ensure they have the right one on file. If zip codes aren’t applicable in your country, however, and you still see a zip code field, please try entering all zeros (00000).

If the issuing country for your card is different from your country of residence, your card might not be approved. If you experience trouble using the card, please try another payment method we offer, or contact your bank.

If you’re sure you’re entering the right card number, but you’re seeing a notification it looks invalid, or the pay button isn’t showing up, there may be a caching issue. Please clear your browser’s cache and try again.

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